The Rise of Learning in the Flow of Work: What It Means for Designers
For years, instructional designers have focused on creating structured courses, modules, and learning paths. But today’s workplace moves faster than any formal course can keep up. Employees don’t have time to step away from their work to “go learn.” Instead, they expect learning to happen This shift has a name: Learning in the Flow of Work (LIFOW) . And as an instructional designer, understanding this concept will redefine how you design, deliver, and measure learning experiences. 🧠What Is Learning in the Flow of Work? Coined by Josh Bersin , Learning in the Flow of Work means delivering knowledge, guidance, or support at the exact moment of need — within the natural workflow of an employee. Instead of asking learners to pause their tasks to attend a course or read a manual, learning opportunities are embedded directly into the tools, systems, or processes they already use every day. Learners don’t go to learning. Learning comes to them. Example: A salesperson recei...